We are offering 2 types of Call Center Service.

Cloud base call center service

1. Cloud base call center service

Customized based call center services in Nirvhar cloud facilities. Nirvhar Tech provide complete IT Infrastructures, applications, Internet, Telephony systems include incoming, outgoing calls, call recording, call and data backup. Appoint skillful agents to serve customer.

2. Customer premises call center service

Customer provide complete call center facilities in their premises. Nirvhar Tech
check IT and telecom compatibility whether the facilities meets standard. If
required we suggest to optimize and sign for SLA .We appoint experience stuff
who work for you. you can concentrate for your business expansions.

Customer premises call center service

Customer Support

  • Incoming call
  • Outgoing call
  • Customer tracking
  • Identify customer with NID
  • Document validation
  • Record customer information
  • Record customer requirement
  • Provide customer required information
  • Update customer data
  • Open ticket or case
  • Transfer case to specific department
  • Keep updating to clients by email or sms

Technical Support

  • NOC Support
  • Network health monitor
  • System health monitor
  • Problem solve/ troubleshoot (level 1 & 2 support )
  • Response to incident
  • Investigate & diagnose
  • Critical issue escalate to higher level
  • Software update
  • Security patches
  • Security patches
  • Hardware upgrade
  • Planned maintenance activity
  • Take data backup
  • Log & access monitor
  • Prepare Technical document and reporting.

Back Office Support

  • Data entry & data validation
  • Data update
  • Order management
  • Document record
  • Document update & digital archive
  • Procurement support
  • Purchase order process
  • Vendor management
  • Supply chain management
  • Inventory management
  • Invoice issue & send to clients
  • Virtual assistance